Info & Policies
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Weather
Our tours usually run in light rain and other moderate weather conditions. In the event of severe weather conditions your tour may be canceled up to an hour before its starting time. If your tour gets canceled You may chose to receive a full refund or reschedule to a later date pending our current availability. If a refund is issued, it should received within 3-10 working days.
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Tour Activities
All activities that take place on our tours are weather and water conditions permitting. Most times this will be up to the discretion of your Captain. This is done for everyones safety. No refunds will be given in the event that an activity is not able to take place during the tour due to unsafe weather conditions.
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Cancelations & Rescheduling
All cancelations and rescheduling must be done 48 hours (72 hours for all private tours) outside of your scheduled tour time. No refunds will be issued once you are within the 48 (72 for all private tours) hours including NO SHOWS. If you elect to be dropped back to the harbor after the tour has already been underway no refunds will be issued unless it is a TRUE medical emergency . If you are canceling within the 48 hour cancelation policy due to an illness, a doctors note will need to be provided to receive a full refund.
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Passenger Restrictions
Those who fall under the following conditions listed below will not be allowed on tour due to liability and safety purposes:
Pregnant Women
A history of chronic back/neck conditions
A History of hip a replacement
Had a major surgery within the past 12 months
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Minimum Passenger Requirement
Each of our tours has a minimum passenger requirement. In the event that your tour does not reach the minimum requirement you will be contacted by one of our associates at least 20 hours before your scheduled tour. At this time we will do our best to reschedule your reservation. In the event that you are unable to reschedule or chose not to reschedule we will issue you a full refund.
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Tour Check In
Zodiac Tours:
It is mandatory that you are present at our Blue Ocean office 45 minutes before your scheduled tour time for check in with our office staff. A mandatory safety briefing will be held before your tour departs. If you are not not on time to your check in and miss the safety briefing your tour will be subject to be forfeited with NO REFUND. It is crucial that our tours start on time as we share the same dock with other companies and locals. Our tours must remain on schedule so we have enough time for all activities that take place on tour.
Catamaran Tours:
It is mandatory that you are present at Kikiaola Small Boat Harbor 30 minutes before your scheduled tour time for check in with your Captain. A mandatory safety briefing will be held 15 minutes before your tour departs. If you are not present your tour will be subject to be forfeited with NO REFUND. It is crucial that our tours start on time as we share the same dock with other companies and locals. Our tours must remain on schedule so we have enough time for all activities that take place on tour.
FAQs
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Booking in advance is highly recommended it will also maximize your chances of getting the day and time you prefer.
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Yes, parking is available at the meeting location, on the right hand side of the main road by the coconut trees. Please refer to our home page to view a picture reference we have provided.
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If you are booked on our raft boats there will be a max of 14 passengers, 1 Captain, and 1 Crew. If you are booked on our Catamaran there will be a max of 40 passengers, 1 Captain, and 2 Crew.
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If you are looking to bring small children/Seniors on tour with you, we recommend booking on our Catamaran. Our Catamaran offers more comfort seating, shade, and bathrooms. This is a great alternative option as our zodiacs can be physically strenuous.
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Tips for our tour guides are not included in the price and are not mandatory, but are always appreciated.
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Space is Limited as we keep our groups small. Non-snorkelers are welcome on the trip, but there is no reduced ticket price if you choose not to snorkel.
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The south shore is home to beautiful reefs that provide a home for some 200 or so indigenous Hawaiian marine species. You will have the opportunity to spot wonderful coral reefs, colorful reef fish, sea turtles, dolphins, and much more! In the winter season it is common to see a few Humpback Whales!
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You are welcome to bring your own equipment, but there will be no discount on the ticket price. If your own gear is lost or damaged we will not be responsible for the replacement of any items.
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Drinks and light snacks are included on our tours. Lunch will be included on a select few of our tours. However, feel free to bring additional food and drinks. Alcohol is strictly prohibited on the trip.
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If you are prone to motion sickness, you may want to take the necessary precautions. We advise you take motion sickness medication like Dramamine 1 hour before meeting us at the docks. We also have sprite on-board which often helps to soothe your stomach.
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It is recommended that you have some swimming experience due to the fact that for most of our trips you will be on the water the entire time. You will also have personalized instruction in the water.
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It is preferred that you use the restrooms at the meeting spot before the start of the tour, as there will not be a bathroom to use once the tour begins. If you are on our beach landing tour, there is an out house available in the valley. If you are on our Catamaran tour there will be bathrooms available on board.
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You are not required to wear life jackets while on board, but we have them on board should you want to wear one. In the event of an emergency you will be required to wear a life jacket.
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Yes, we provide dry bags for your personal belongings, but there is a limited amount of room, so please only bring what you need.
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No, all of our tours leave from Kikiaola Small Boat Harbor located in Kekaha on the gorgeous west side of Kaua`i.
Please click image to view video
SOUTH SHORE REROUTE
Occasionally, when the weather prevents us from operating our normal tour route up to the Na Pali Coast, we offer another option we call our South Shore reroute. Our goal for this reroute is to travel south to a beautiful bay we call Kipu Kai. Here we will have snacks and have time for swimming/snorkeling. Along this reroute we will see an epic cliff range which is often times seen when you are flying into the island. Throughout the trip we have high chances of seeing dolphins, turtles, and whales. On the way back we will strive to snorkel at a few of our favorite spots.
While it is not the Na Pali coast, this is a great option for you to get out on the water with our team, experience marine life, and snorkel at a handful of amazing locations our island has to offer. If the south shore reroute becomes an option for your reservation our team will be in touch via email, phone call, and text.
***ALL ACTIVITIES OFFERED ON TOUR ARE ALWAYS WEATHER AND WATER CONDITIONS PERMITTING DUE TO SAFETY REASONS***
